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Customer Satisfaction Survey

A medical institution is conducting annual customer satisfaction survey; they hope to carry out customer satisfaction and loyalty investigations based on MIR’s research data, relevant industrial research experience, and overall data of relevant industries.

Areas of concern:Medical Devices and Pharmaceuticals

area of research:client research in medical institutions

Type of study:Target Corp customer research

The opening of service industry means that more foreign medical institutions are entering China, and the investigation of customer satisfaction has become an important link of two-way communication between enterprises and customers. Demand for customer satisfaction surveys has increased rapidly in related companies of the market.

1. achieve effective customer satisfaction results; 2. understand customer expectations and requirements; 3. understand the key factors that drive customer loyalty.

Based on years of research data in relevant industries, MIR investigates by ways of a variety of questionnaires, field trips, and interviews form, and integrates and analyzes effective information on customer demand.


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